Operations for owner-run businesses · Remote or on-site

Your back office shouldn't hinge on you.

I take over the repetitive work behind your POS: inventory, scheduling, reconciliation prep, weekly reporting. I build systems that run without you, and put the numbers you actually decide on, margin by product included, on one page every month. Fixed scope, fixed price, and I work alongside your bookkeeper rather than replacing them.

Book a 20-minute call See what the first 30 days looks like →

Fixed scope, fixed price

Half your fee is contingent

Everything I build is yours

Sound familiar?

If you're the owner and the back office, you're the bottleneck.

"I don't know which products actually make money."Revenue you can see. Margin you can't.

"I haven't raised prices in three years."Without the margin behind it, every pricing decision is a guess.

"I'm guessing at what to reorder."Inventory is either cash sitting on a shelf or a stockout a customer tells you about.

"I'm doing month-end at 11pm."The admin happens after the real work. Every night.

"QuickBooks and my POS don't talk."Hours lost re-keying what should sync itself.

"This is how we do it. I don't know where it's weak."The feeling that something is clunky is free. The number is what takes measuring.

How it works

Find what's leaking, fix it, and show the numbers every month.

A low-risk path from "I think we're fine" to numbers you can see and trust.

Step 01 · Free

The 20-minute call

Twenty minutes on where your week goes and where money leaks. I'll tell you the three most expensive gaps I hear, straight and at no charge. No pitch, nothing to sign.

Step 02 · $2,000 · 30 days

The First Fix

You and I pick one workflow that's costing you real hours. I measure where it stands today, build the fix, train whoever touches it, and show you the before and after on one page.

Half up front, half on delivery. If the number hasn't moved, you don't pay the second half.

Step 03 · $1,250/mo · optional

Ongoing ops support

Only if the First Fix earned it. I keep the systems running and send a one-page scorecard every month.

Month to month, cancel any time, and everything I build is yours whether you continue or not.

What you get back

Your business on one page, every month.

No dashboards to learn, no jargon. Just the handful of numbers that matter, where they started, and which way they're moving.

Monthly ScorecardSample

Metric	Baseline	Now	Trend
Owner hrs/wk on admin	12	7	▼
Month-end suspense items	14	6	▼
Stockouts, top-20 SKUs	4	1	▼
Closing checklist done	n/a	92%	▲

Illustrative figures. Yours start with a baseline captured in week one.

Who it's for

Owner-run businesses where the systems have outgrown the owner.

3–25 people, one or two locations

A POS or booking system at the centre of it

Inventory, scheduling, or both

You're still the one closing the month

Industry matters less than shape. A 12-bay auto shop, a climbing gym and a two-location retailer have almost nothing in common as businesses and almost everything in common as operations problems. The POS doesn't talk to the books, the schedule lives in someone's head, and the month closes late. If that's the week you're having, what's on your sign isn't what decides whether this works.

Why me

An operator, not a clipboard consultant.

Nick Brown, CFA · Founder

I'm Nick Brown, a CFA charterholder who went and ran a business instead. I built and ran operations in a regulated, inventory-heavy manufacturing business, and I run direct-to-consumer brands today, so I live in POS, payments, fulfillment and compliance right now, not in theory. I've done the 11pm reconciliation myself. HingeOps exists so an owner-run business can get the operating discipline of a bigger company without hiring a full-time ops person.

The charter is why the margin and pricing questions get a real answer rather than a gut call. The operating years are why the fix survives contact with a Tuesday.

I work across the systems you already have: Lightspeed, Square, Clover, Toast, QuickBooks, Google Workspace. I work alongside your bookkeeper or accountant rather than replacing them.

I use AI to kill the repetitive part of that work. That's how the job gets done, not what you're buying.

Denver, Colorado · LinkedIn · nick@hingeops.com

Implementation, not advice

I go into your systems and fix it. You don't get a slide deck, you get working systems.

You own everything

Every system, document and login is yours. Month to month, 30-day out, no lock-in.

Hands-on, one at a time

Remote or on-site, one owner at a time. I learn your business, not a template.